Terms and Conditions

Terms & Conditions for Tail Love

Last Updated: 12/09/2025

Welcome to Tail Love. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our handmade horse products. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully.

1. General Information

Tail Love (“we,” “us,” “our”) creates and sells handmade equine products. Because our items are handcrafted, variations in color, size, and design may occur. These variations are not considered defects.

2. Eligibility

By using this website or making a purchase, you confirm that you are:

• At least 18 years old, or
• A minor using the site under the supervision of a parent or legal guardian.

3. Products & Descriptions

We make every effort to display accurate product photos and descriptions. However:

• Colors may vary due to screen differences.
• Handmade items may differ slightly from product images.
• We reserve the right to update product details at any time.

4. Pricing & Payment

• All prices are listed in USD unless otherwise noted.
• We reserve the right to change prices at any time.
• Payment must be made in full at checkout.
• Accepted payment methods include major credit cards and listed payment services on the site.

5. Order Processing & Shipping

• Processing times vary as products are handmade; estimated times are listed per product.
• Shipping costs and delivery times will be displayed at checkout.
• Once an item is shipped, Tail Love is not responsible for carrier delays, lost packages, or damage incurred during transit.
  (Shipping insurance is recommended where available.)

6. Returns, Exchanges & Refunds

Because our products are handmade:

• All sales are generally final unless the item arrives damaged or defective.
• Customers must contact us within 7 days of delivery with proof of issue.
• Approved returns or exchanges must be unused and in original condition.
• Custom or personalized items are non-refundable.

7. Care & Use Disclaimer

Users agree to follow all product care instructions provided. Tail Love is not responsible for:

• Misuse of products,
• Failure to follow care guidelines,
• Harm or injury resulting from improper installation or use of the item.

8. Intellectual Property

All content on this website—including logos, images, product designs, descriptions, and branding—is the exclusive property of Tail Love.

You may not copy, reproduce, or distribute our content without written permission.

9. Limitation of Liability

To the fullest extent allowed by law, Tail Love is not liable for:

• Any accidental, indirect, or consequential damages,
• Injuries or incidents involving equine use of our products,
• Losses resulting from website errors or downtime.

By purchasing from us, you acknowledge that equine activities carry inherent risks and agree to hold Tail Love harmless from liability related to product use.

10. Website Use

You agree not to:

• Use the website for unlawful purposes,
• Attempt to interfere with the site’s functionality,
• Access or collect data from other users.

We may suspend access for any user who violates these Terms.

11. Privacy

Our Privacy Policy explains how we collect and use your information. By using the website, you agree to the terms outlined in our Privacy Policy.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the website following updates means you accept the revised Terms.

13. Contact Information

For questions, support, or concerns, please contact us at:

Email: Taillovellc@gmail.com

Phone: 541-821-9525